Patient experience surveys for anesthesia, done for you.
Upload your case list. We survey your patients by email, text or phone, track MIPS Quality Measure 524 for you, and keep the results on a live dashboard. Nothing to install, no contract.
From $0.32 per surveyed procedure. Pay by bank and save 5%.
Why practices use it
Everything a practice needs for patient experience surveys and Q524, without adding work for your staff.
Built for anesthesia
Questions written about the anesthesia experience, with Surgical/ASC and OB versions. The CMS 1-to-5 anesthesia rating is built in.
Q524 timing handled
Invitations go out 2 days after the procedure, well inside the 30-day limit, and every response lands inside the 60-day window.
Minutes a month
Send the file your billing or scheduling system already produces, in any layout. We set your layout up once; after that, files load on their own.
Pay only for patients we survey
$25 to set up, then a flat rate per surveyed procedure. No minimum, no contract, cancel anytime.
How it works
Four steps from sign-up to results. Email surveys can start as soon as your first file is loaded.
Sign up online
About 10 minutes: practice details, TINs, sites and plan. Accept the BAA and terms, then add a card or bank account.
Send your case list
A CSV or Excel file with each procedure, the patient's contact details and which ways they agreed to be contacted. We set up your first file's layout within 1 business day.
We survey your patients
An invitation goes out in your practice's name by email, text or automated call, only the ways each patient agreed to, with a reminder if needed. It takes about 2 minutes on any phone.
Watch the results come in
Scores by site and provider, patient comments, your Q524 rates, and exports.
Plans and pricing
Billed monthly, only for procedures we actually survey.
$0.32
per surveyed procedure
- Surveys by email
- 5% off monthly invoices paid by bank (ACH)
- $25 one-time setup
- Dashboard, comments, low-score alerts and Q524 rates
Email, text and calls
$0.79
per surveyed procedure
- Surveys by email, text message and automated call
- 5% off monthly invoices paid by bank (ACH)
- $25 one-time setup
- Texts and calls start after carrier registration, usually 1 to 2 weeks
- Dashboard, comments, low-score alerts and Q524 rates
Patients under 18, and patients without contact details or permission, are never surveyed or billed. Larger groups can arrange invoiced billing at a negotiated rate; email us.
Built for MIPS Quality Measure 524
Q524 reports two rates: how many eligible patients were surveyed within the time limits, and how many rated their anesthesia 4 or 5. Your dashboard shows both by TIN, how close each TIN is to the 20 completed surveys CMS requires, and an export for your registry.
You submit to CMS. We submit only for our full-service quality reporting clients; email us to learn more.
Secure by design
Patient information is handled the way a business associate should handle it.
- A Business Associate Agreement is signed at sign-up.
- Surveys ask about the experience only. No medical details are sent to patients.
- Patients can opt out at any time by replying STOP or using the unsubscribe link, and we honor it right away.
- Payments run through Stripe. Card and bank details never touch our servers.
- Only your practice's users see your results.
Ready when you are.
Sign up in about 10 minutes. Questions first? Read the FAQ.
Still have a question?
Most answers are in the getting started guide and the FAQ. If yours isn't, email CustomerService@SpecialtyBenchmarks.com and we'll reply within 1 business day, or call 207-688-8486, Monday to Friday, 8 am to 5 pm Eastern.
Please include your practice name and, for a file, its name and when you uploaded it. Never send patient names or other patient details by email.