Questions practices ask

$0.32 per surveyed procedure on the Email plan, or $0.79 on the Email, text and calls plan, plus a one-time $25 setup fee. Monthly invoices paid by bank (ACH) are 5% off.

Each procedure we send a survey for, once, when the first invitation goes out. Reminders and follow-up texts or calls cost nothing extra. Procedures we can't survey cost nothing.

A flat rate keeps your invoice simple and predictable. On the Email, text and calls plan, an email-only patient costs the same as one we call.

$25 at sign-up, then once a month for the procedures surveyed in the month before.

Choose US bank account at checkout, or switch to it later from the Billing link. The 5% comes off every monthly invoice paid by bank.

No. It runs month to month, and you can cancel by email at any time.

Larger groups can arrange invoiced billing at a negotiated rate. Email us.

Adults with contact details and permission for at least one channel on your plan, seen at a facility you've switched on, whose procedure reaches us in time.

The patient's prior express consent to be contacted that way about the survey. The getting started guide has sample wording.

No. Patients under 18 are never contacted.

At most once every 30 days, however many procedures they have.

By replying STOP to a text or using the unsubscribe link in an email. We stop contacting them that way right away.

Remove their consent mark in your next file, or email us, within 5 business days.

CSV or Excel (.xlsx), with column names in the first row.

That's fine. Any column names and order work. We set your layout up once, and later files in the same layout load on their own.

Whenever suits you. The sooner procedures reach us, the sooner patients are invited, and patients asked soon after their visit are more likely to respond. A procedure more than 3 weeks old when it arrives may be too late to survey.

No harm done. Repeats are matched, never duplicated and never billed twice.

Either more than 5% of its rows couldn't be used, or it's in a new layout we haven't set up yet. The Upload Data page and our email tell you which.

Send the corrected rows in your next file. Changed details are updated.

The surgical and ASC survey has 13 short questions: being seen before surgery, staff friendliness, how risks and the care plan were explained, comfort, nausea and pain, overall satisfaction, whether they'd recommend the facility, and the CMS 1-to-5 anesthesia rating. The OB survey has 10, including epidural timing. Patients can also leave a comment.

About 2 minutes, on any phone or computer.

Your practice, by name. Texts come from your practice's own number once registration is approved.

Two days after the procedure, between 10 am and 7 pm the patient's time, with one reminder. Each survey closes 3 weeks after the procedure.

The questions are standard, so your results compare fairly and your Q524 figures stay correct.

It collects the responses and works out both Q524 rates for each TIN, within the measure's timing. You, or your registry, submit to CMS.

No. MIPS reporting covers much more than this one measure, so we submit to CMS only for our full-service quality reporting clients, whose quality data we handle in full. Email us to learn more about full-service reporting.

We follow the current specification and update the service when CMS publishes its final 2027 version.

It's built for it. We sign a Business Associate Agreement with every practice, collect only the fields the survey needs, and limit your results to your practice's users. Your data stays in a secure US data center that also operates under a BAA.

No. Stripe sees only your practice's details and how many procedures were surveyed.

The users at your practice that we set up. Email us to add someone.

Email us the facility's name as it appears in your files. We'll match it and switch it on.

Email us. Cancellation takes effect at the end of the current billing month, and you can download your reports for 30 days afterwards.